Privacy Policy

Last updated: 29 September 2026
This Privacy Policy explains how TicketYatri handles personal data when you browse our website, contact us or use a travel-assistance service.

1. Scope

This Policy applies to TicketYatri's website, booking forms, tracking page, customer support and related digital communications. It should be read together with our Terms & Conditions and Refund Policy.

2. Information we collect

Information you provide

• Identity and contact information, such as name, email address, phone number and address.
• Traveller information, including passport details, nationality, date of birth, travel dates, routes and visa-related details.
• Documents uploaded for the selected service, which may include passport, visa, ticket, hotel, medical-appointment or supporting records.
• Booking details, service selections, support messages, instructions and feedback.
• Payment status, transaction reference and billing information. Complete card, bank or UPI credentials are generally processed by the payment provider and are not intended to be stored by TicketYatri.
• Agent or business information where an order is placed through a travel agent.

Information collected automatically

We may collect IP address, device and browser details, pages visited, timestamps, referring links, cookie identifiers and security logs. This information helps the website function, prevents abuse and improves performance.

3. Why we use personal data

• To verify requests, create and process orders and deliver the selected service.
• To coordinate with airlines, reservation systems, hotels, medical networks, authorities or other providers where necessary for your request.
• To process payments, issue receipts, manage refunds and prevent fraud.
• To send confirmations, document requests, order updates and customer-support responses.
• To maintain records, resolve complaints, enforce our terms and comply with applicable legal obligations.
• To secure, troubleshoot and improve the website and our services.
• To send promotional communication only where permitted; you may opt out of marketing messages.

4. Legal basis and consent

We process personal data for lawful purposes connected with your requested service, performance of our agreement, compliance with law, security and other legitimate uses permitted by applicable law. Where consent is required, you may withdraw it by contacting us. Withdrawal does not affect processing already lawfully completed and may prevent us from completing a service that requires the relevant data.

5. When we share information

We do not sell personal data. We may share only the information reasonably needed with:

• Airlines, reservation platforms, hotels, medical networks, visa or immigration-related service systems and other fulfilment providers.
• Payment gateways, banks, hosting, cloud storage, email, messaging, analytics and technical-support providers.
• Professional advisers, auditors, insurers or business partners subject to appropriate confidentiality duties.
• Government, regulatory, law-enforcement or judicial bodies where disclosure is legally required or necessary to protect rights and safety.
• A successor organisation in a lawful merger, restructuring or transfer, subject to applicable safeguards.

6. International processing

Travel services may require information to be processed in another country or accessed by a foreign airline, hotel, medical network, authority or technology provider. Where applicable, we use reasonable contractual, technical and organisational safeguards and limit sharing to the service requirement.

7. Data retention

We retain personal data only for as long as reasonably necessary to provide the service, maintain transaction and support records, resolve disputes, prevent fraud and meet legal, tax or accounting requirements. Retention periods may differ by record type. Data that is no longer required is deleted, anonymised or securely isolated, subject to backup and legal-retention cycles.

8. Security

We use reasonable administrative, technical and organisational measures designed to protect personal data, including access controls, private document storage, validation, logging and secure transmission where supported. No internet or storage system is completely secure, so absolute security cannot be guaranteed. Please avoid sending unnecessary sensitive information and notify us promptly if you suspect unauthorised use.

9. Cookies and analytics

Cookies and similar technologies may be used for essential sessions, security, preferences, performance measurement and analytics. Browser settings can be used to block or delete cookies, although essential features may then work incorrectly. Third-party analytics tools, when enabled, operate under their own privacy terms.

10. Your choices and rights

Subject to applicable law and verification of your identity, you may request access to your personal data, correction of inaccurate or incomplete information, deletion where retention is no longer required, withdrawal of consent, information about processing, or grievance redressal. Some requests may be limited where records must be retained by law, are needed for an active order or are required to establish or defend legal claims.

You may unsubscribe from promotional messages using the available opt-out method. Service and transaction communications may still be sent while an order is active.

11. Children's information

Our services are intended to be purchased by adults. Information about a child traveller must be submitted by a parent, guardian or authorised adult who has authority to provide it. We do not knowingly invite children to create independent accounts or place orders.

12. Third-party links

Our website may link to external services. TicketYatri does not control their content or privacy practices. Review the relevant third-party policy before submitting information directly to them.

13. Updates and contact

We may update this Policy when our services, technology or legal obligations change. Material changes will be reflected by the revision date on this page. To exercise a privacy right or raise a grievance, use the Contact page or the current support email and phone number displayed on the website. Please include enough information for us to identify and respond to your request.