Refund & Cancellation Policy

Last updated: 29 September 2026
Refund eligibility depends on the service selected, the work already completed and any non-recoverable supplier or authority charges.

1. Before you request a cancellation

Many TicketYatri services are time-sensitive and processing may begin shortly after payment. Contact us immediately if you need to cancel or correct an order. Include your booking reference, registered contact details and the reason for the request. Sending a request does not itself guarantee cancellation or refund.

2. When a refund may be available

• The same payment was successfully charged more than once for the same order.
• Payment was received but TicketYatri cannot provide the purchased service and no reasonable alternative is accepted.
• You cancel before processing begins and no supplier, authority, reservation or payment cost has been incurred.
• A refund is expressly required under applicable law or confirmed in writing by TicketYatri.

3. Non-refundable situations

• The reservation, application, verification, appointment, document preparation or supplier submission has started or been completed.
• A digital document, report, reservation, PNR, appointment or completed service has already been generated or delivered.
• The request fails or is delayed because information or documents supplied by you were inaccurate, incomplete, late, unreadable or inconsistent.
• An airline, embassy, immigration authority, medical authority, hotel, payment provider or other third party rejects, delays, changes or cancels a request after we performed the purchased assistance.
• You change travel plans, route, passenger, date or service requirement after processing begins.
• You do not respond within the required time, do not use the delivered service, miss an appointment or fail to meet travel, visa, health or entry requirements.
• The service is used or requested for an unlawful, fraudulent or misleading purpose.

4. Service-specific rules

Onward or dummy ticket reservation

No refund is normally available after the reservation or itinerary has been created or shared. The natural expiry or later cancellation of a temporary PNR does not create refund eligibility. If we make an error in traveller or route details despite receiving correct information, notify us promptly so we can assess correction or replacement.

OK to Board assistance

Airline, handling and processing charges become non-refundable once submission or coordination starts. Rejection, additional-document requests, airline delay or denial of boarding does not by itself entitle the customer to a refund where the requested assistance was performed correctly.

GAMCA or Wafid assistance

Authority, medical-network, appointment and payment charges are subject to the relevant provider's rules and may be non-refundable or only partially refundable. Medical-centre allocation, fitness result, missed appointments and authority-system decisions are outside TicketYatri's control.

Hotel reservation assistance

Cancellation and refund depend on the hotel or booking supplier's rate conditions. Non-refundable rates, no-shows, late cancellations and supplier penalties will be deducted. Where a supplier returns funds to us, the customer refund is limited to the amount recovered after disclosed service or payment costs.

Saudi visa-validity check

The fee is normally non-refundable after verification has been performed or a result has been supplied. A result that differs from the traveller's expectation does not create refund eligibility where the check was completed using the submitted details and available source.

5. Amendments and corrections

Before processing starts, we will try to accommodate reasonable corrections. Once work or third-party submission begins, a correction may require an amendment fee, supplier charge or a new order. Name, passport, date, route and service changes may not be technically possible after issuance.

6. How to request a refund

1. Contact TicketYatri through the Contact page or current support details.
2. Provide your booking reference, payer name, registered email or phone number and the reason for the request.
3. Provide any supporting proof requested for duplicate, failed or incorrect transactions.
4. Allow us to review processing logs and applicable supplier rules. We will communicate the decision and any deduction.

7. Approved refund amount

An approved refund may exclude work already performed, service charges, payment-gateway costs that are not returned, taxes already remitted, currency-conversion differences and non-recoverable airline, hotel, medical-network, authority or supplier fees. Any deduction will be explained where applicable.

8. Refund method and timing

Approved refunds are normally initiated to the original payment method within 5–10 business days after approval. Banks, card networks, UPI providers and payment gateways may require additional time to credit the amount. We cannot control delays after a refund has been successfully released, but will provide available transaction details for follow-up.

9. Failed and duplicate payments

If a payment shows as failed but your account was debited, first allow the bank or payment provider's automatic reversal period. If TicketYatri later receives the amount without a valid order, we will verify and initiate the appropriate refund. For duplicate successful charges, contact us with both transaction references.

10. Chargebacks and disputes

Please contact us before raising a bank or payment dispute so we can review the order promptly. Fraudulent or duplicate chargebacks may result in suspension of service and submission of relevant order, communication and delivery records to the payment provider, subject to applicable law.

11. Consumer rights and contact

Nothing in this Policy limits rights that cannot be excluded under applicable law. Questions or refund requests should be submitted through the Contact page using the current support details displayed on the website.