Terms & Conditions

Last updated: 29 September 2026
Please read these Terms carefully before placing an order. By accessing TicketYatri or purchasing a service, you agree to these Terms.

1. About TicketYatri

TicketYatri provides online assistance for travel-related services, including onward or dummy flight reservations, OK to Board assistance, GAMCA appointment support, hotel reservation assistance and Saudi visa-validity checks. Depending on the selected service, we may coordinate with airlines, reservation systems, hotels, medical networks, payment providers or other third-party service providers.

TicketYatri is an independent assistance platform. Unless expressly stated, we are not an airline, embassy, consulate, immigration authority, visa-issuing authority, medical centre, GAMCA/Wafid authority or hotel operator. Final acceptance, approval, boarding, entry, visa status, medical outcome and supplier performance remain with the relevant authority or provider.

2. Eligibility and account information

• You must be at least 18 years old and legally capable of entering into a contract, or place the order through a parent, guardian or authorised representative.
• You must provide a working email address and phone number so that we can send confirmations, queries and service updates.
• If you place an order for another traveller, you confirm that you are authorised to provide their information and accept these Terms on their behalf.

3. Your responsibilities

You are responsible for submitting complete, accurate and readable information, including names exactly as shown on the passport, passport details, travel dates, routes, visa information and supporting documents. You must review all details before payment and promptly answer clarification requests.

• Check the delivered document immediately and report any TicketYatri processing error without delay.
• Confirm destination, transit, airline, visa, health and immigration requirements independently before travel.
• Do not use any document for fraud, deception, unlawful entry, misrepresentation or any purpose prohibited by law.
• Keep your booking reference and account credentials secure.

4. Service-specific conditions

Onward or dummy ticket reservation

This service generally provides a temporary flight reservation or itinerary for lawful travel-planning or documentation purposes. It is not a paid flight ticket and cannot be used to board an aircraft unless the document expressly confirms that a ticket has been issued. Reservation records and PNRs may expire, be cancelled or change according to airline or reservation-system rules. Acceptance by an embassy, airline or immigration authority is never guaranteed.

OK to Board assistance

We assist with submission or coordination based on the documents you provide. Approval and processing time are controlled by the relevant airline and destination requirements. A successful submission does not guarantee boarding, visa validity or entry.

GAMCA or Wafid assistance

We may assist with appointment booking, information entry and related coordination. Medical-centre allocation, appointment availability, examination, reports, fitness decisions and authority systems are controlled by the relevant medical network and authorities. Third-party and authority charges may be non-refundable.

Hotel reservation assistance

Hotel availability, confirmation, amendments, cancellation and check-in are subject to the selected property or booking supplier. A reservation-support document is not a guarantee of room availability where the supplier cancels, changes or rejects a booking for reasons outside our control.

Saudi visa-validity check

Validity information is provided from the details and sources available at the time of the check. It is informational assistance, not legal or immigration advice, and does not renew, extend or approve a visa. Travellers should verify their current status with the relevant official authority before travel.

5. Orders, prices and payment

Prices and the included service scope are displayed before checkout. Applicable taxes, payment charges or third-party fees will be shown where relevant. An order is accepted only after successful payment and receipt of the required information and documents. We may pause or cancel an order where information is incomplete, inconsistent, unlawful or cannot be processed.

Payment confirmation does not itself mean that a third-party authority or supplier has approved the request. If a price or service description contains an obvious error, we may contact you to confirm the corrected terms or provide a refund where the service has not started.

6. Processing and delivery

Delivery times shown on the website are estimates, not guarantees. Processing may be affected by document quality, customer response time, supplier systems, airline or authority queues, weekends, public holidays, outages and force-majeure events. Digital documents and updates may be delivered through the tracking page, email, WhatsApp or another contact method supplied by you.

7. Changes, cancellations and refunds

Cancellation and refund eligibility is governed by our Refund Policy and the rules of any involved supplier or authority. Because many services begin quickly and involve time-sensitive or third-party work, an order may become non-refundable once processing, reservation creation, submission or verification has started. Approved refunds are returned through the original payment method unless another lawful method is agreed.

8. Acceptable use

You must not interfere with the website, attempt unauthorised access, upload malicious files, misuse another person's information, copy or resell our content without permission, or use our services for unlawful or misleading activity. We may refuse or suspend service where misuse, fraud, chargeback abuse or a legal risk is reasonably suspected.

9. Third-party services

Third-party names, links and systems are provided for service fulfilment or convenience. Their own terms and privacy practices may apply. TicketYatri is not responsible for a third party's independent acts, system downtime, schedule changes, policies or decisions, but we will provide reasonable assistance where an issue relates to an order placed through us.

10. Disclaimer and limitation

We provide the service with reasonable care and skill. However, no website or third-party travel process can be guaranteed to be uninterrupted or error-free. To the extent permitted by applicable law, TicketYatri is not responsible for indirect or consequential loss, missed travel, denied boarding, visa refusal, immigration action or supplier failure that was not caused by our breach.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including applicable consumer rights.

11. Intellectual property

The TicketYatri name, website design, original text, graphics and software are owned by or licensed to TicketYatri. You may use documents supplied for the purpose of your own booking or travel requirement, but may not reproduce, modify or commercially exploit our platform content without written permission.

12. Governing law and disputes

These Terms are governed by the laws of India. Before starting formal proceedings, please contact our support team with your booking reference and a clear description of the issue so we can attempt a fair resolution. Courts and consumer forums with lawful jurisdiction may hear unresolved disputes.

13. Changes and contact

We may update these Terms to reflect service, legal or operational changes. The latest version and revision date will appear on this page. Questions may be submitted through the Contact page or the support details displayed on the website.